Refund & Cancellation Policy
Last updated July 2026 · Standard Indian E-Commerce Compliance
1Customer Print Jobs
Because physical print jobs are executed almost immediately upon payment receipt, refunds are managed as follows:
- Print Not Started: A full refund can be issued directly at the counter or via support if requested within 15 minutes of payment before the print job begins.
- Print Failed Due to Hardware/Paper Jam: If the shop's printer runs out of paper, ink, or experiences an error, the vendor will either re-print the job free of cost or approve a 100% refund to the customer's original UPI/card within 5–7 business days.
- Print Completed Successfully: No refund is eligible once documents have been spooled and printed. If output quality is poor solely due to customer upload issues (low-resolution screenshots or corrupted files), no refund is due.
- “Pay at Counter” Jobs: Handled entirely in person between the customer and vendor in cash or direct UPI.
2Vendor Platform Subscriptions
The vendor SaaS subscription (e.g. ₹499/month, or multi-day plans) is billed in advance and is non-refundable once the active billing period begins. You may cancel your subscription at any time from your Dashboard → Subscription page; your account and desktop printing features remain fully functional until the end of the paid validity period.
Duplicate Charges: If you were billed twice for the same billing cycle due to a gateway anomaly or internet timeout, contact our support desk with both Razorpay transaction IDs and the duplicate amount will be refunded within 7 business days.
3How to Request a Refund
- Locate the Razorpay Payment ID from your SMS, email, or UPI payment history receipt (e.g.
pay_XXXXXXXXXX). - Message the vendor or our official WhatsApp support desk with a short description of the issue.
- Upon verification, approved refunds are credited back to the original source bank/wallet within 5–7 business days according to standard banking settlement schedules.
4Fraudulent Chargebacks
Any illegitimate chargeback filed with banks without prior communication with our support team will lead to immediate suspension of the associated vendor or customer account.
Valid for all vendors and users
Contact Support Desk →